Exchange/Refund

[Returns and Refunds]

- Return and exchange criteria

You may request a return or exchange within 7 days of receiving the product. Exchanges or returns are available if the product is defective or damaged .

Non-food products may be returned if the packaging and product are unopened and undamaged . However, if the return is not due to the seller's fault, the customer is responsible for round-trip shipping costs .

- Criteria for non-returnable and non-exchangeable items

In particular, for food products such as coffee beans or drip bags, there is no obligation to refund if one or more of the following applies.

• If the product is lost or damaged due to the customer's negligence .
• If the packaging is opened or damaged, making it difficult to resell the product.
• If the value of the product has been significantly reduced due to customer use or partial consumption .
• Note: If you request a return or exchange due to a simple change of mind, you will be responsible for the return shipping costs.

- refund

When a customer requests a refund, the shopping mall will refund the payment amount within 3 business days after confirming the product return.

The credit card authorization will be cancelled to prevent the customer from being charged.

(Please note that you may be charged based on your credit card payment date. Your credit card company will process the refund on your next statement.)